**1.** Remember that if you’re on time you're late. **2.** Rather than complaining about problems push yourself to create solutions. **3.** Exploit change to build things better. **4.** Use people's names when you speak with them. **5.** Listen deeply and sincerely and fully. It’ll make the speaker feel bigger and better. **6.** Know your values and then live them, at all costs. **7.** Don’t confuse busy with productive nor movement with progress. **8.** Retreat from work often to regenerate your energy, creativity and spiritual powers. **9.** Be fascinated by other humans. **10.** Start your day early. It’s the quietest time of the day, allowing you to think, plan, prepare and work on your wisdom. **11.** Travel. It’ll make you more interesting and bring your inspiration to life. **12.** Sweat the tiniest of details as getting small things right is the mark of a master. **13.** Remember that until your mission becomes an obsession your business will never grow into a movement. **14.** Exemplify excellence for your people as leading by example is the best way to change the behavior of others. **15.** Work hard to be enthusiastic and raise the spirits of others. Positive energy builds monuments. **16.** Accept defeat with grace. And then transform it into triumph. **17.** Always be developing the people on your team by mentoring them, teaching them and celebrating their wins. **18.** Be the most honest person you know. **19.** Outwork everyone in your field. **20.** Read and study for an hour each day so you can bring richer value to more customers. **21.** Have a strong and beautiful family life. It’s a peak source of great productivity, believe it or not. **22.** Treat other human beings with vast respect, politeness and goodness.